Explore Our FAQs

Yes. Full refunds are available for cancellations made at least 24 hours in advance of the start date of the experience. Cancellations made within 24 hours of the start date of the experience will receive no refund.

We are also happy to reschedule you (based on availability) on another tour during your stay.

We suggest purchasing Ticket Guardian which offers insurance on every ticket bought. Protected tickets may be refunded at any time up until the start of your experience through a claim with TicketGuardian. You’ll find this option as an add on during the ticket purchasing process.

All food and drink tastings, restaurant gratuity, a guided tour of the area, a little exercise from the walk and by most accounts, an all-around fun time are included in the ticket price. You may also be pleased to know that 5% of your ticket price will be donated and divided between two worthy charities/non-profits that we support

Extra costs not included in the ticket price would include additional drinks or cocktails and/or items for purchase at tasting locations along the way.

Gratuity for your tour guide is not included in the ticket price but is always greatly appreciated. Currently the peso is trading about 20 to $1 USD so $100 pesos is about $5 USD

Yes, for children 12 and under the price is $60. Children 13 and older will pay the adult ticket price of $80.

Plenty! Definitely enough for a filling lunch. Our tour includes five stops where you will be treated to over 20+ unique tastes of food and drink. We recommend eating only a light breakfast before the tour. After the tour we recommend a siesta!

Yes. We can accommodate vegetarians. Please mention your dietary restrictions and any allergies when you buy your tickets. We pass this information along to the restaurants in advance and all will accommodate this request.

No. The tour ends at a different place but close to the starting point. The tour guide will gladly assist you in returning to the starting point or with any directions that you might need.

Yes, we love reviews! You may review your experience on Trip Advisor, or Google, or join in the conversation on Facebook, and please share your photos on Instagram.

The tour is 4 hours and covers about a mile or 1.6 kilometres which is walked at a moderate pace. Most locations are within 5-10 minutes of each other. One restaurant requires climbing a staircase (with handrail) to reach the second floor terrace. The tour is appropriate for most fitness levels. It is not wheelchair accessible and a stroller is not recommended.

Note: Oaxaca sits at an altitude of 5,102 feet or 1,555 meters. For those not acclimated to higher altitudes you might experience some altitude-related symptoms such as shortness of breath. Walk slowly, keep hydrated and rest when needed.

Your tour guide will let you know when and where it is appropriate to shop. Some of our partners sell specialty items and products like chocolate, mole, and mezcal. Please check with your guide to be sure that there is adequate time to make purchases. In some cases, your guide may recommend that you wait until after the tour concludes to revisit those locations.

We are happy to accommodate a variety of special requests with our Private Tours. Please bear in mind that we have limitations in terms of group size. Please email us at info@oaxacaeats.com for more information.

Parking is available near the tour’s beginning location. Click the “Where to Meet” tab under the tour section for the closest parking location.

Yes, babies and children are welcome on our tour. However, we ask you to use your judgment to determine if the tour is appropriate for them. Please take into consideration that the tour is 4 hours long, requires walking over a mile and sitting or standing for most of the time.

The streets and sidewalks of Oaxaca are uneven and demand close attention at all times. The tour is not baby stroller accessible. We recommend using a carrier.

Babies and small children who will not be joining the food tastings do not need a ticket. If your child will not be eating or will be sharing food with you along the way, there is no need to purchase a ticket. Children 13 years of age and older participating fully in the tour, will need to purchase a full-priced ticket.

Absolutely not! Our tour coordinators will offer info during your 4 hour experience on local culture, historical culinary insight, great places to shop/eat and other places of interest for you to explore during your visit here in Oaxaca. Imagine walking through the city eating our local artisans most delicious foods while learning the neighborhoods from real locals. You may even make a new friend or two!

Please be sure to let us know if you or anyone in your group has a dietary restriction (e.g. vegetarian, no beef, lactose intolerant) by checking the appropriate boxes during  the ticketing process. If someone in the group has a food allergy, i.e., peanuts or shellfish, please make us aware of this prior to the tour. We would ask that you bring any medication you might need such as an epipen.

If you have food allergies or intolerances and decide to try tastings in addition to those that have been specially prepared for you, please be aware that you do so at your own risk and Oaxaca Eats Food Tours assumes no responsibility.

We cannot guarantee there will be alternative food or drink items for you but we do want to ensure your health and safety.

Yes. Tickets must be purchased prior to the tour. We do not take walk-ups or accept cash. Our tours are limited to 10 participants and often sell out in advance. Please click on “See Dates” in the right-hand sidebar of the webpage to purchase your tickets and ensure your spot on an upcoming tour.

We do not have a waiting list. If the date you prefer is sold out please contact us via email and we will try to find a solution.

Gratuities are greatly appreciated but not mandatory. Standard gratuity in the service industry is 10-15%. Currently the peso is trading about 20 to $1 USD so $100 pesos is about $5 USD.

Yes, bathrooms are available at each food-tasting location.

Tours are held rain or shine. However if you are visiting between November and April, it is unlikely that you will experience rain. We ask you to check the weather and dress appropriately. Because Oaxaca is situated over 5,000 feet above sea level the sun can be quite intense even if the temperature isn’t, so a hat and sunscreen will come in handy. And don’t worry, in the event of a severe weather situation we will not put you in harm’s way and will reschedule if possible. If it’s not possible we will refund your ticket price.

Unfortunately, no. Many of our tasting locations are in historic buildings that are not accessible. In addition, many of the sidewalks and streets in the city are not conducive to wheelchairs or strollers.

Our tour is given in English but we can translate to Spanish upon request. Our guides are fluent in English and Spanish.

Bring a camera or phone for taking photos. The sun is very intense in Oaxaca and an umbrella is great for providing shade. For those sensitive to the sun, sunscreen and a hat are recommended. If you think you might be purchasing mole, mezcal or chocolate, a small, packable, tote might be in order.


Still have questions?

Contact our team directly by phone, email or form below